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The HITS Service Desk is available 24 hours a day, 7 days a week.
AirWatch is the Mobile Device Management (MDM) system that Michigan Medicine provides to enable secure connections to the UMHS-8021X wireless network (for personally-owned devices) and MFleet wireless network (for institutionally-owned devices) for access to internal resources.
For any device that is not a "CoreImage" device, enrollment in AirWatch is required to do the following:
Once enrolled in AirWatch, users may use the Self-service Portal Instructions to self-manage their device in case of theft or to manage the device password.
Effective April 27, 2017, personal mobile devices without AirWatch will be unable to access the UMHS-8021X wireless network. MWireless will be available for WiFi, but with no access to UMHS resources. Scroll down for #enrollment instructions.
Users are responsible for retaining their own passcodes or encryption keys which are generated when encrypting a device and enrolling in AirWatch:
AirWatch and Android Devices
AirWatch currently works on HTC/LG/Samsung Android devices running OS 5.0+. Nexus and Motorola phones are now compatible with AirWatch, but require a different set of instructions: See AirWatch InBox instructions in the table below.
A device does not need to be on the internal network to be enrolled in AirWatch. A device can be enrolled using any offsite network connection.
Clinical Apps Bundle
AirWatch also includes a list of 11 clinical apps that faculty, staff, and students can download and use. Some require registration, but all are without charge.
More information is available on the AirWatch - Bundle of Clinical Applications page.
Additionally, the Taubman Health Science Library site contains details about each mobile app: http://guides.lib.umich.edu/healthmobile/airwatch
APPLE iOS Mobile Device
(version iOS 6.0 and above. version iOS 10.0 and above for UMHS-8021x wireless)
ANDROID Mobile Device
There are some limitations to some Android devices due to manufacturer-specific features
Full AirWatch using native email for HTC/LG/Samsung devices only:
AirWatch Inbox for Google, Nexus, Motorola, other devices:
|Skype for Business AirWatch Agent only|
Windows 8 Phone Device
APPLE macOSX Laptop or Desktop
(version 10.9 or above)
WINDOWS Laptop or Desktop
Windows 10 Professional or Enterprise with TPM
Windows 10 Anniversary Edition
Windows devices must have a Trusted Platform Module (TPM) version 1.2 or above (see below). This is a hardware requirement to support device encryption on the PC.
Check if Your Windows Device Has a Trusted Platform Module
Additional documentation related to AirWatch enrollment and support is hosted on the Customer Service Center website. To access these internal pages, the computer/device must be connected either locally on the UMHS network or remotely through a VPN connection and the viewer must have Level-2 credentials.
Once enrolled, a user may choose to unenroll. Access to Michigan Medicine resources with the device ends when unenrollment occurs. The following document provides un-enrollment instructions for both APPLE/iOS and ANDROID devices. These instructions are also found on the last pages of the detailed instructions on how to enroll an iOS, Android, or Windows Phone 8 device.
Contact the Service Desk at (734) 936-8000 or visit one of the Help Me Now locations which are open from 8 a.m. to 5 p.m. Monday through Friday: