AirWatch is the Mobile Device Management (MDM) system that Michigan Medicine provides to enable secure connections to the UMHS-8021X wireless network (for personally-owned devices) and MFleet wireless network (for institutionally-owned devices) for access to internal resources.
For any device that is not a "CoreImage" device, enrollment in AirWatch is required to do the following:
- Access all Outlook Exchange features such as email, calendar, and contacts
- Utilize MiChart on a mobile device (Haiku or Canto), or on a personally owned laptop/desktop
- Enable safeguards against data compromise, malware, ransomware, and the like.
- Have the encryption required to join the internal Wi-Fi network
Once enrolled in AirWatch, users may use the Self-service Portal Instructions to self-manage their device in case of theft or to manage the device password.
Effective April 27, 2017, personal mobile devices without AirWatch will be unable to access the UMHS-8021X wireless network. MWireless will be available for WiFi, but with no access to UMHS resources. Scroll down for #enrollment instructions.
Users are responsible for retaining their own passcodes or encryption keys which are generated when encrypting a device and enrolling in AirWatch:
- Users typically provide their own passcode for mobile devices (smartphones and tablets). Be sure to keep a record of this as it cannot be recovered by HITS.
- When you enroll a personal laptop or desktop in AirWatch, the system generates an encryption key. Be sure to keep a record of the encryption key that is generated during the process as this cannot be recovered by HITS.
AirWatch and Android Devices
AirWatch currently works on HTC/LG/Samsung Android devices running OS 5.0+. Nexus and Motorola phones are now compatible with AirWatch, but require a different set of instructions: See AirWatch InBox instructions in the table below.
Supported Email Applications
The only supported (HITS) clients are as follows by platform:
Windows: (Core and BYOD)
- Outlook 2016
Mac: (Core and BYOD)
- Outlook 2016
Mobile Devices: (Corp and BYOD)
- Native Email (iOS, Samsung, LG, HTC, Sony)
- AirWatch Inbox (iOS / Android) (For now)
- AirWatch Boxer (iOS / Android) (Going Forward)
A device does not need to be on the internal network to be enrolled in AirWatch. A device can be enrolled using any offsite network connection.
Clinical Apps Bundle
AirWatch also includes a list of 11 clinical apps that faculty, staff, and students can download and use. Some require registration, but all are without charge.
More information is available on the AirWatch - Bundle of Clinical Applications page.
Additionally, the Taubman Health Science Library site contains details about each mobile app: http://guides.lib.umich.edu/healthmobile/airwatch
Laptops and Desktops
Additional Requirement for Windows Based Devices
Windows devices must have a Trusted Platform Module (TPM) version 1.2 or above (see below). This is a hardware requirement to support device encryption on the PC.
Check if Your Windows Device Has a Trusted Platform Module
- Open the Run window by pressing the Win+R keys.
- In the provided field, enter devmgmt.msc.
- To open Device Manager, click/tap on OK
- Look for a Security devices entry as shown in the image.
- If present, expand the entry open to see if a Trusted Platform Module device is listed with a version number (ex: 1.2).
- If the mobile device cannot be supported by AirWatch, UMHS email and calendars can still be accessed through a web browser using Outlook Web Access (OWA).
Additional Documentation Links
Additional documentation related to AirWatch enrollment and support is hosted on the HITS website.
How to Un-Enroll
Once enrolled, a user may choose to unenroll. Access to Michigan Medicine resources with the device ends when unenrollment occurs. The following document provides un-enrollment instructions for both APPLE/iOS and ANDROID devices. These instructions are also found on the last pages of the detailed instructions on how to enroll an iOS, Android, or Windows Phone 8 device.
Contact the Service Desk at (734) 936-8000 or visit one of the Help Me Now locations which are open from 8 a.m. to 5 p.m. Monday through Friday:
- North Campus Research Complex, Bldg. 18, Room G018
- Taubman Health Sciences Library, Room 4020
- Towsley Center, Room G2413