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Health Information Technology & Services

The HITS Service Desk is available 24 hours a day, 7 days a week.

Phone: 734-936-8000
Email: msishelp@umich.edu
Web: Submit a support ticket

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AirWatch is the Mobile Device Management (MDM) system that Michigan Medicine provides to enable secure connections to the UMHS-8021X wireless network (for personally-owned devices) and MFleet wireless network (for institutionally-owned devices) for access to internal resources.

For any device that is not a "CoreImage" device, enrollment in AirWatch is required to do the following:

  • Access all Outlook Exchange features such as email, calendar, and contacts
  • Utilize MiChart on a mobile device (Haiku or Canto), or on a personally owned laptop/desktop
  • Enable safeguards against data compromise, malware, ransomware, and the like.
  • Have the encryption required to join the internal Wi-Fi network

Once enrolled in AirWatch, users may use the Self-service Portal Instructions to self-manage their device in case of theft or to manage the device password.

Effective April 27, 2017, personal mobile devices without AirWatch will be unable to access the UMHS-8021X wireless network. MWireless will be available for WiFi, but with no access to UMHS resources. Scroll down for #enrollment instructions.

Note

Users are responsible for retaining their own passcodes or encryption keys which are generated when encrypting a device and enrolling in AirWatch:

  • Users typically provide their own passcode for mobile devices (smartphones and tablets). Be sure to keep a record of this as it cannot be recovered by HITS.
  • When you enroll a personal laptop or desktop in AirWatch, the system generates an encryption key. Be sure to keep a record of the encryption key that is generated during the process as this cannot be recovered by HITS. 
AirWatch Self-service Portal

If prompted to authenticate, use a U-M uniqname and Level-2 Password.

AirWatch and Android Devices

AirWatch currently works on HTC/LG/Samsung Android devices running OS 5.0+. Nexus and Motorola phones are now compatible with AirWatch, but require a different set of instructions: See AirWatch InBox instructions in the table below.


Enrollment Instructions

A device does not need to be on the internal network to be enrolled in AirWatch. A device can be enrolled using any offsite network connection.

Clinical Apps Bundle
AirWatch also includes a list of 11 clinical apps that faculty, staff, and students can download and use. Some require registration, but all are without charge.
More information is available on the AirWatch - Bundle of Clinical Applications page.
Additionally, the Taubman Health Science Library site contains details about each mobile app: http://guides.lib.umich.edu/healthmobile/airwatch


Mobile Devices

APPLE iOS Mobile Device

 

(version iOS 6.0 and above.  version iOS 10.0 and above for UMHS-8021x wireless)

Simplified one-page instructions to enroll an iOS device (PDF)

Detailed instructions to enroll an iOS device - with screen captures (PDF)


ANDROID Mobile Device

There are some limitations to some Android devices due to manufacturer-specific features

Full AirWatch using native email  for HTC/LG/Samsung devices only:
(version 5.0 and above)

AirWatch Inbox for Google, Nexus, Motorola, other devices:
(version 5.0 and above)

Simplified AirWatch InBox (PDF)

Detailed - AirWatch InBox (PDF)

Skype for Business AirWatch Agent only

Simplified one-page instructions for Skype for Business only - Android (PDF)

Detailed Skype for Business Android (PDF)

Windows 8 Phone Device

 

 

Win8 AirWatch Instructions (PDF)


Laptops and Desktops

APPLE macOSX Laptop or Desktop

 

(version 10.9 or above)

Detailed instructions to enroll an Apple macOSX laptop or desktop (PDF)

 

After completing enrollment in AirWatch, follow the appropriate instructions form the following list in order to connect to the UMHS-8021X or MFleet wireless networks:

WINDOWS Laptop or Desktop

 

Windows 7

Detailed instructions to enroll in AirWatch for Windows 7 (PDF)

Windows 10 Professional or Enterprise with TPM

Detailed instructions to enroll in AirWatch for Windows 10 Professional or Enterprise (PDF)

Windows 10 Anniversary Edition

Detailed instructions to enroll in AirWatch for Windows Anniversary Edition (PDF)


Additional Requirement for Windows Based Devices

Windows devices must have a Trusted Platform Module (TPM) version 1.2 or above (see below). This is a hardware requirement to support device encryption on the PC.

Check if Your Windows Device Has a Trusted Platform Module

  1. Open the Run window by pressing the Win+R keys.
  2. In the provided field, enter devmgmt.msc.
  3. To open Device Manager, click/tap on OK
  4. Look for a Security devices entry as shown in the image.
    • If present, expand the entry open to see if a Trusted Platform Module device is listed with a version number (ex: 1.2).
    • If the mobile device cannot be supported by AirWatch, UMHS email and calendars can still be accessed through a web browser using Outlook Web Access (OWA).

Additional documentation related to AirWatch enrollment and support is hosted on the Customer Service Center website. To access these internal pages, the computer/device must be connected either locally on the UMHS network or remotely through a VPN connection and the viewer must have Level-2 credentials.


How to Un-Enroll

Once enrolled, a user may choose to unenroll. Access to Michigan Medicine resources with the device ends when unenrollment occurs. The following document provides un-enrollment instructions for both APPLE/iOS and ANDROID devices. These instructions are also found on the last pages of the detailed instructions on how to enroll an iOS, Android, or Windows Phone 8 device.


Enrollment Assistance

Contact the Service Desk at (734) 936-8000 or visit one of the Help Me Now locations which are open from 8 a.m. to 5 p.m. Monday through Friday: 

  • North Campus Research Complex, Bldg. 18, Room G018
  • Taubman Health Sciences Library, Room 4020
  • Towsley Center, Room G2413
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