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It's important to know your IT environment to be an effective member of Michigan Medicine.

Getting Started - Technology Tips from HITS (printable PDF)

There are 3 essentials that are necessary to understand for working here at Michigan Medicine, these are: Accounts, Networks, and Security

Accounts: UMICH (Level-1), Michigan Medicine (Level-2)

Networks: MFleet, MWireless, UMHS-8021X, and the VPN (Cisco AnyConnect Secure Mobility Client

Security: Intelligent Hub (formerly AirWatch), Duo

Below are more detailed descriptions, and links to instructional pages for setup and configuration. The side bar has related topics, additional information, and a table of how this all fits together.



UMICH (Level-1) Password

Your UMICH (Level-1) account is the standard university wide login information all University members have and use throughout the University. The UMICH account will allow you to use resources like Canvas, the UMMS Computer Lab Workstations (such as those located on the 5th and 6th floor of THSL) and Wolverine Access, our employee information page. These credentials will also allow you to login to the MWireless Wi-Fi, which is available for all students, faculty, and staff members.


Michigan Medicine (Level-2) Password

While the UMICH account is universal, the Michigan Medicine (Level-2) account is only provided to members that will need access to our medical resources. These resources include: Outlook for medical email, Michigan Medicine Core workstations (located in areas around the hospitals), MiChart access, and various websites that are not accessible outside of the Michigan Medicine Network (UMHS Domain). To learn more about requesting, to setup, or to reset and change your Michigan Medicine account, click the link below.


Wireless Networks

MWireless is available throughout the entire campus and you can connect to it with your Level-1 credentials. (Also sometimes named, "MWireless-UMHS")


UMHS-8021x is our Health system specific network and Intelligent Hub (formerly AirWatch) is required in order to access it. The 8021x network grants access to our internal resources like, shared drives and the networked printers. All CoreImage systems will have access to UMHS-8021x or MFleet which have the same access permissions for these networks.



Duo (Two Factor Authentication)

Duo is the two-factor authentication practice we use as members of Michigan Medicine. It’s the extra layer of security in addition to our levels 1, and 2 passwords.  Only required when using external Wi-Fi connections, once you are off the network (Not on campus) and connected to a home or public Wi-Fi like in a hotel or coffee shop, Duo will activate. This helps secure the clinical and medical resources we have available to us and when we need them while we are off campus or the hospitals.

Whether you need to check your Outlook on the web emails after hours or want to connect to the virtual private network (VPN) to access important documents. Duo is the application we use to get us working while we are away. Duo can be activated in two ways. The most popular way is by phone application and downloading from either Apple store or Google play store. Another way is by purchasing a hard token from the Computer Showcase. To learn more about Duo, and using Duo with EPCS,


Intelligent Hub (formerly AirWatch)

The Intelligent Hub Mobile Device Management (MDM) system provides the required encryption and security protocols for mobile device customers to access internal Michigan Medicine resources. Other features include:

  • Allows access to Michigan Medicine exclusive networks such as the 8021x wifi.
  • Automatic configuration for Outlook/Exchange emails and calendars
  • A user Self-service Portal to self-manage devices in cases of theft, loss, or a forgotten password
  • Security profile to ensure your mobile device conforms to Michigan Medicine's security policies
    (see the Smartphone/Mobile Device Security Policy Settings and Restrictions section for more information)
  • The ability to publish clinical and other business applications to enrolled devices
  • Access to MiChart mobile apps, Haiku/Canto, by enrolling in the MiChart profile.
  • Click here for enrollment instructions.

If you would like to set up AirWatch on your mobile device, please refer to the enrollment instructions page which contains detailed PDF instructions for all devices.

VPN (Virtual Private Network) for remote access

Many Michigan Medicine resources, such as shared network drives and internal websites, are not available to the general public.  To access these resources while off-campus, and outside of our network, Michigan Medicine members will need to use the Cisco AnyConnect Secure Mobility Client.  This Virtual Private Network (VPN) application will establish an encrypted "tunnel" that allows members to securely connect to internal resources as if they were on campus. (It is possible to access some internal resources, such as MiChart, using Citrix Receiver with its separate, built-in VPN client, but this access is more limited in scope.)

The Cisco VPN software can be downloaded from the website  Logging in to this site requires that the member sign in using their UMICH (Level-1) password and two-factor authentication (Duo). Once the member is authenticated, a webpage will open with downloads and instructions on how to proceed.  When Cisco AnyConnect Secure Mobility Client is installed and launched, it will prompt for a server address. The server address is When it prompts for user name and password, the user name is the member's uniqname and UMICH password. Two-factor authentication through Duo will also be required. Your Michigan Medicine (Level-2) password is not required to sign in, but the VPN will fail to connect if the member does not also have an active Michigan Medicine account.  For more information about the Cisco AnyConnect Secure Mobility Client, click here. For more general info about VPN use by members of Michigan Medicine,


Outlook Webmail

The OWA (Outlook Web App also known as Outlook on the web) is the web-based Microsoft Outlook 2016 email client used by Michigan Medicine. The web application can be accessed at on any internet-connected device, whether at work or offsite. 

When offsite, there is an extra layer of security (called Duo two-factor authentication) in order to login. Be sure to enroll in Duo before using the OWA to access your email.

Outlook Web App does not require AirWatch to be accessed.  Enrolling a smartphone or tablet in AirWatch, however, will allow your Michigan Medicine email account to integrate will your device and avoid the need to use the web-based app.

Please note that Outlook will no longer open in Internet Explorer for some CoreImage workstations; Outlook will be redirected to open Google Chrome.


Cloud Storage Options

Shared Drives. Some departments also make use of shared departmental drives called corefs or maize storage. These are purchased by departments and their access is granted by the owners of the various drives. In order to access these drives you must be on our secure ethernet, UMHS-8021x/MFleet wireless network or connected to the VPN. When connecting to the drive you will have to type your uniqname as UMHS\Uniqname and the password will be your Michigan Medicine password. For more details on how to map to these shared drives see this Knowledge Base Article. If you would like to request storage space see this article...

MiShare is a HIPAA compliant data transfer service used to send information to external collaborators in a secure manner. The service is not intended for storage, but simply for data transfer, as a file is purged after four days. It works similar to sending an email with an attachment, but unlike sending an attachment via normal email, MiShare has the attachment stored on our secure MiShare servers.


U-M Box (sometimes called, M+Box) can be used to store information and sync it across devices as well as edit them online. Everyone with either an active UMICH or Michigan Medicine account can access to M+Box. There are special paramters involving using M+Box with sensitive data such as patient health information so please refer to the information below:

U-M Box HIPAA Compliance Policies

As of September 2014, U-M Box has been approved for the storage of Protected Health Information (PHI) and electronic Protected Health Information (ePHI) with the following caveats:

  • Only shared Box accounts that have been setup by ITS are HIPAA compliant, you can request one to be created at this link. For further information please read the Box page on the Safe Computing Website.
  • Box Apps are downloadable applications available from Box (a non-university service) that can be used with U-M Box (a U-M contracted-for service).
    • Only the listed U-M Box Core Apps provide a secure environment in which to maintain or share the university's sensitive unregulated data as well as some kinds of sensitive regulated data, including PHI.
    • While Additional/Non-Core Apps are also available, these applications are not approved for the storage of PHI.
  • While storing PHI in U-M Box is permitted, individuals must still follow the protocols and procedures of the university and their unit in regard to handling and sharing protected health data. For more information, see the Using ITS HIPAA-Aligned Services: What U-M Units Need to Know page.
  • HIPAA regulations only allow for the use of #Box Sync when syncing to an encrypted machine (such as CoreImage (Windows) or CoreMac machine). Syncing to a home computer or other non-encrypted device, it is not approved by HIPAA.
  • Do not share folders that contain HIPAA information to collaborators outside of the Unviersity of Michigan (collaborators that do not have a or email address).


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For Urgent Issues and Immediate Concerns please contact the HITS Service Desk at 734-936-8000. We're available 24 hours a day 7 days a week.

Quick Facts

U of M - Main CampusMichigan Medicine
PasswordUMICH / Level-1Michigan Medicine / Level-2
WiFi NetworksMWireless

UMHS-8021x / MFleet

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