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For urgent issues and immediate concerns, please contact the HITS Service Desk at 734-936-8000. We're available 24 hours a day, 7 days a week.
It's important to know your IT environment to be an effective member of Michigan Medicine.
Getting Started - Technology Tips from HITS (printable PDF)
There are 3 essentials that are necessary to understand for working here at Michigan Medicine, these are: Accounts, Networks, and Security
Accounts: UMICH (Level-1), Michigan Medicine (Level-2)
Networks: MFleet, MWireless, UMHS-8021X, and the VPN (Cisco AnyConnect Secure Mobility Client
Security: Intelligent Hub (formerly AirWatch), Duo
Below are more detailed descriptions, and links to instructional pages for setup and configuration. The side bar has related topics, additional information, and a table of how this all fits together.
Your UMICH (Level-1) account is the standard university wide login information all University members have and use throughout the University. The UMICH account will allow you to use resources like Canvas, the UMMS Computer Lab Workstations (such as those located on the 5th and 6th floor of THSL) and Wolverine Access, our employee information page. These credentials will also allow you to login to the MWireless Wi-Fi, which is available for all students, faculty, and staff members.
While the UMICH account is universal, the Michigan Medicine (Level-2) account is only provided to members that will need access to our medical resources. These resources include: Outlook for medical email, Michigan Medicine Core workstations (located in areas around the hospitals), MiChart access, and various websites that are not accessible outside of the Michigan Medicine Network (UMHS Domain). To learn more about requesting, to setup, or to reset and change your Michigan Medicine account, click the link below.
MWireless is available throughout the entire campus and you can connect to it with your Level-1 credentials. (Also sometimes named, "MWireless-UMHS")
UMHS-8021x is our Health system specific network and Intelligent Hub (formerly AirWatch) is required in order to access it. The 8021x network grants access to our internal resources like vplaces.med.umich.edu, shared drives and the networked printers. All CoreImage systems will have access to UMHS-8021x or MFleet which have the same access permissions for these networks.
Duo is the two-factor authentication practice we use as members of Michigan Medicine. It’s the extra layer of security in addition to our levels 1, and 2 passwords. Only required when using external Wi-Fi connections, once you are off the network (Not on campus) and connected to a home or public Wi-Fi like in a hotel or coffee shop, Duo will activate. This helps secure the clinical and medical resources we have available to us and when we need them while we are off campus or the hospitals.
Whether you need to check your Outlook on the web emails after hours or want to connect to the virtual private network (VPN) to access important documents. Duo is the application we use to get us working while we are away. Duo can be activated in two ways. The most popular way is by phone application and downloading from either Apple store or Google play store. Another way is by purchasing a hard token from the Computer Showcase. To learn more about Duo, and using Duo with EPCS,
The Intelligent Hub Mobile Device Management (MDM) system provides the required encryption and security protocols for mobile device customers to access internal Michigan Medicine resources. Other features include:
If you would like to set up AirWatch on your mobile device, please refer to the enrollment instructions page which contains detailed PDF instructions for all devices.
Many Michigan Medicine resources, such as shared network drives and internal websites, are not available to the general public. To access these resources while off-campus, and outside of our network, Michigan Medicine members will need to use the Cisco AnyConnect Secure Mobility Client. This Virtual Private Network (VPN) application will establish an encrypted "tunnel" that allows members to securely connect to internal resources as if they were on campus. (It is possible to access some internal resources, such as MiChart, using Citrix Receiver with its separate, built-in VPN client, but this access is more limited in scope.)
The Cisco VPN software can be downloaded from the website https://vpn.med.umich.edu/level1. Logging in to this site requires that the member sign in using their UMICH (Level-1) password and two-factor authentication (Duo). Once the member is authenticated, a webpage will open with downloads and instructions on how to proceed. When Cisco AnyConnect Secure Mobility Client is installed and launched, it will prompt for a server address. The server address is vpn.med.umich.edu. When it prompts for user name and password, the user name is the member's uniqname and UMICH password. Two-factor authentication through Duo will also be required. Your Michigan Medicine (Level-2) password is not required to sign in, but the VPN will fail to connect if the member does not also have an active Michigan Medicine account. For more information about the Cisco AnyConnect Secure Mobility Client, click here. For more general info about VPN use by members of Michigan Medicine,
The OWA (Outlook Web App also known as Outlook on the web) is the web-based Microsoft Outlook 2016 email client used by Michigan Medicine. The web application can be accessed at email.med.umich.edu on any internet-connected device, whether at work or offsite.
When offsite, there is an extra layer of security (called Duo two-factor authentication) in order to login. Be sure to enroll in Duo before using the OWA to access your email.
Outlook Web App does not require AirWatch to be accessed. Enrolling a smartphone or tablet in AirWatch, however, will allow your Michigan Medicine email account to integrate will your device and avoid the need to use the web-based app.
Please note that Outlook will no longer open in Internet Explorer for some CoreImage workstations; Outlook will be redirected to open Google Chrome.
Shared Drives. Some departments also make use of shared departmental drives called corefs or maize storage. These are purchased by departments and their access is granted by the owners of the various drives. In order to access these drives you must be on our secure ethernet, UMHS-8021x/MFleet wireless network or connected to the VPN. When connecting to the drive you will have to type your uniqname as UMHS\Uniqname and the password will be your Michigan Medicine password. For more details on how to map to these shared drives see this Knowledge Base Article. If you would like to request storage space see this article...
MiShare is a HIPAA compliant data transfer service used to send information to external collaborators in a secure manner. The service is not intended for storage, but simply for data transfer, as a file is purged after four days. It works similar to sending an email with an attachment, but unlike sending an attachment via normal email, MiShare has the attachment stored on our secure MiShare servers.
U-M Box (sometimes called, M+Box) can be used to store information and sync it across devices as well as edit them online. Everyone with either an active UMICH or Michigan Medicine account can access to M+Box. There are special paramters involving using M+Box with sensitive data such as patient health information so please refer to the information below:
|U of M - Main Campus||Michigan Medicine|
|Password||UMICH / Level-1||Michigan Medicine / Level-2|
UMHS-8021x / MFleet