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The HITS Service Desk is available 24 hours a day, 7 days a week.

Phone: 734-936-8000
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CoreImage: The CoreImage is the name given to the standard workstation, laptop, or tablet provided or used by Michigan Medicine employees.  It includes a suite of standard applications, utilities, and the operating system installed on the hardware.  It is available in three CoreModes: Standard, Kiosk, and PublicAccess. A fourth coremode, MedCore, exists in Windows 7 but it will not be used going forward in Windows 10.  CoreImage workstations are standards-based and managed through a central infrastructure, Microsoft System Center Configuration Manager (SCCM), that provides automated installation, maintenance, security, software distribution, and data collection for management reporting.  CoreImage settings, software packages, and reporting are also managed through the Core Workstation Database (CWDb). This enables a reliable, secure, and supportable computing environment.  

CoreMac:  CoreMac is the certified and supported “core image” for the Apple OSX devices in the Michigan Medicine environment.  It is a service designed to provide access to productivity applications while reducing concerns about data backup, security, and compliance on the workstations that Michigan Medicine employees use every day.  AirWatch enrollment is required to access secure wireless (8021X) on CoreMac devices.

Additional Information on the CoreImage Products can be found here (Level-2 Authorization Required):

Core Workstations and TermIDs

Core workstations are assigned a unique eight character terminal ID (TermID). Generally, Core workstations have a physical tag attached to the outside of the computer featuring the TermID, but they can also be identified using the following methods:

  • Click the Start button and select Workstation Information. Once the application launches, the TermID is listed in the upper left corner.

    If there is not a Workstation Information option in the Start Menu, the computer is not a Core workstation.

  • Right-click the My Computer icon on the desktop (or listed in the Start Menu) and select Properties. Once the System Properties appears, look for a University of Michigan Health System logo in the bottom left corner.

A TermID number is usually eight characters in length. The first two characters indicate the device type (LT for laptop, WS for workstation), the next two or three represent the department, and the remaining characters are used to specify the particular device.

UMHS Servers

A file server allows documents and other files to be stored on a shared device rather than the local computer. Most managed servers are usually named with a core prefix (e.g., core01t1), though there are some exceptions, like the MedInfo server. Volumes and folders on UMHS servers are usually available as "mapped" network drives on Core workstations. Non-Core workstations can also access UMHS servers, though usually client software must be loaded on the computer in order to map the drive. Files on UMHS servers can also be accessed using a web browser via NetStorage.

Google Chrome and CoreImage Workstations

(See the UMHS Headlines article for more information.)

Starting April 2014, MCIT began deploying Google Chrome out to all Windows 7 CoreImage workstations as a supplemental browser to Internet Explorer (IE). While IE 8 will continue to be the standard browser for CoreImage computers and the primary browser for clinical applications within UMHS, Google Chrome will be provided as an option for for non-clinical tasks.

A component called "Google Chrome Legacy Browser Support" will be used to push users into Google Chrome when they navigate to Google websites from within IE. Similarly, a number of clinical websites will force users into IE from Google Chrome. This process will be managed by MCIT.

  • If you are in Google Chrome and go to a clinical website or one ending in "," you will be pushed into IE to view that site.
  • If you are in IE, and want to navigate to a Google website, the system will push you into Google Chrome to view it.

Users may maintain their preferred default browser or they may switch back and forth. Internet Explorer will likely be your default browser. But when you use Chrome, there will be a banner which informs you that Chrome is not your default browser. You may select "Set as default" or "Don't ask again." If you make Chrome your default browser, you will get the same options when you next go to IE. You may switch back and forth as desired. If you select "Don't ask again," you are not locked into keeping one browser or the other. You can always go into your preferences/tools and change the default browser to the one you prefer.

This functionality is restricted on Kiosk machines where IE is enforced as the default browser. UMHS staff will be able to request that a particular URL be restricted from opening within one or the other browser. For example, a user may not want a website to open in IE. The desired exclusion will require filing a "URL request" to MCIT's Service Desk (734-936-8000). The exclusion requests will be reviewed on a case-by-case basis with the appropriate IT service provider before implementation.

While the UMHS rollout of Google Chrome will uninstall any instances of Chrome that it finds on the CoreImage computer, users' bookmarks and history will be left intact. Users of other non-IE browsers, such as Firefox, will not be impacted.

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