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For urgent issues and immediate concerns, please contact the HITS Service Desk at 734-936-8000. We're available 24 hours a day, 7 days a week.
"Intelligent Hub" (fomerly 'AirWatch') is the Mobile Device Management (MDM) service that Michigan Medicine provides to enable secure connections to the UMHS-8021X wireless network (for personally owned, mobile devices) and to the MFleet wireless network (for institutionally owned, managed devices) for access to internal resources.
For any device that is not a HITS managed device, enrollment in Intelligent Hub is required to do the following:
Once enrolled in Intelligent Hub, users may use the Self-service Portal Instructions to self-manage their device in case of theft or to manage the device password.
Please please please stop un-enrolling the customer when you have issues. Intelligent Hub manages 21,000+ devices and 60,000 certificates, and Exchange manages 30,000+ accounts and millions of emails, so getting those two systems to talk is a feat....removing the client that does that communication, over and over just creates more issues. Please stop un-enrolling and re-enrolling the BYO devices, seek other solutions before even considering this.
Users are responsible for retaining their own passcodes or encryption keys which are generated when encrypting a device and enrolling in Intelligent Hub:
Intelligent Hub and Android Devices
Intelligent Hub currently works on HTC/LG/Samsung Android devices running OS 5.0+. Nexus, Motorola, and Google Pixel phones are now compatible with Intelligent Hub, but require a different set of instructions. See the Intelligent Hub Inbox instructions in the table below.
Supported Email Applications
The only supported (HITS) clients are as follows by platform:
Windows: (Core and BYOD)
- Outlook 2016
Mac: (Core and BYOD)
- Outlook 2016
Mobile Devices: (Corp and BYOD)
- Native Email (iOS, Samsung, LG, HTC, Sony)
- Intelligent HubInbox (iOS / Android) (For now)
- Intelligent Hub Boxer (iOS / Android) (Going Forward)
A device does not need to be on the internal network to be enrolled in Intelligent Hub. A device can be enrolled using any offsite network connection.
Clinical Apps Bundle
Intelligent Hub also includes a list of 11 clinical apps that faculty, staff, and students can download and use. Some require registration, but all are without charge.
More information is available on the Intelligent Hub - Bundle of Clinical Applications page.
Additionally, the Taubman Health Science Library site contains details about each mobile app: http://guides.lib.umich.edu/healthmobile/airwatch
APPLE iOS Mobile Device
(Must be logged in to view the instructional PDFs)
Full Intelligent Hub using native email
(version iOS 10.0 and above for UMHS-8021x wireless)
|Skype for Business Intelligent Hub Agent Only for iOS|
ANDROID Mobile Device
There are some limitations to some Android devices due to manufacturer-specific features
Full Intelligent Hub using native email for HTC/LG/Samsung devices only:
Intelligent Hub Inbox for Google, Nexus, Motorola, other devices:
|Skype for Business Intelligent Hub Agent Only for Android|
Windows Phone Device
Windows 8 phones
|No longer supported due to lack of Microsoft support|
|Windows 10 phones||No longer supported due to lack of Microsoft support|
APPLE macOSX Laptop or Desktop
macOS version 10.9 or above
WINDOWS Laptop or Desktop
Windows 7 Professional or Enterprise with TPM
Windows 10 Professional or Enterprise with TPM
Windows 10 Anniversary Edition
Windows devices must have a Trusted Platform Module (TPM) version 1.2 or above (see below). This is a hardware requirement to support device encryption on the PC.
Check if Your Windows Device Has a Trusted Platform Module
Additional documentation related to Intelligent Hub enrollment and support is hosted on the HITS website.
Once enrolled, a user may choose to unenroll. Access to Michigan Medicine resources with the device ends when unenrollment occurs. The following document provides un-enrollment instructions for both APPLE/iOS and ANDROID devices. These instructions are also found on the last pages of the detailed instructions on how to enroll an iOS, Android, or Windows Phone 8 device.
Contact the Service Desk at (734) 936-8000 or visit one of the Help Me Now locations which are open from 8 a.m. to 5 p.m. Monday through Friday: