Search the Knowledgebase


Software and Services Index


Return to HomePage


HITS Feedback Survey


How can we help?

Submit a help ticket
734-936-8000
Help Me Now walk-up locations

For urgent issues and immediate concerns, please contact the HITS Service Desk at 734-936-8000. We're available 24 hours a day, 7 days a week.

Skip to end of metadata
Go to start of metadata


Level-2 passwords, also known as your Michigan Medicine or Exchange passwords, are used to access hospital resources, such as the Outlook Exchange email system and HITS Core servers.


Mobile Device Users!

Before changing your Level-2 password, confirm your mobile device is not using any following services that use Level-2 authentication:

  • UMHS-8021X wireless network - Before changing the password, either set the device to airplane mode or instead use the MWireless-UMHS wireless network.
  • AirWatch to access UMHS email from mobile devices.
  • No labels